Delivery Information


We will deliver the products to the delivery address specified by you or shown on the box.

Once arrived, you are responsible for unloading the goods at your site, however, we may assist you by unloading the goods at the kerb side of the delivery address unless:

  • You ask us to unload the goods elsewhere and,
  • You provide council-approved crossings over kerbs and footpaths, and
  • The carrier is satisfied that access is safe and reasonable.

Exact times are not 100% guaranteed. Any times given for delivery are estimates only and we shall not be liable for any costs resulting from a failure to meet delivery times.

The company also reserves the right to part deliver an order, part delivery of an order does not entitle the customer to repudiate or cancel the order. The customer shall not be entitled to withhold payment or any part thereof by reason of delay in delivery or dispatch of goods.

No responsibility will be taken by us for goods once delivered. Goods may be delivered to a site nominated by the customer and the customer is responsible for the security and condition of the goods immediately after delivery whether or not a representative of the customer or any other person is present to receive delivery.

We may charge waiting time if the carrier is delayed at your site for more than one hour for reasons beyond the carrier’s control.

If the carrier cannot identify the site because the delivery address is inadequate the goods will be returned to store and you will be charged cartage.

Shipping Information for Online Purchases

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address).

  • We will normally confirm receipt of your order within a few minutes of ordering.
  • We deliver products using Australia Post. Shipping costs are influenced by the size and weight of the product and your location.
  • We will attempt to send your goods via Australia Post the same or next working day
  • Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
  • Orders are dispatched the same or next business days; however if goods are unavailable delivery will take a little longer.

Shipping times for Standard Australia Post deliveries are provided below:

Delivery within New South Wales

Posted for deliveryDelivery time estimate (business days)
Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state2 days
Between a metropolitan area of capital city and a country location4 days
Between country locations5 days

Delivery between states

Posted for deliveryDelivery time estimate (business days)
Between Sydney/Brisbane or Sydney/Melbourne2-3 days
Between Sydney/Adelaide3-4 days
Between other capital cities5-6 days

If you wish to query a delivery please contact us at

Delivery Times

All online purchases are shipped by Australia Post and are charged as per the rates detailed above.

By ordering goods and services from us, you agree that-

1. The price (AUD$) will be the price current at the time of delivery plus freight, handling and GST, unless otherwise agreed in writing.

2. we may request to have goods used for transport or packaging returned to us. You agree to release these goods if requested.

3. We own the goods until they are paid for. Goods supplied to you remain our property until we receive payment for all amounts you owe to us.

If your account is in default we have the right to enter your premises (or the premises of any associated company or agent) retake possession of the goods, without liability for trespass or damage.

If you resell the goods, or if you sell products manufactured using the goods, then you must keep the proceeds of the sale in a separate, identifiable account.

4. Goods are at your risk from the moment of delivery or collection. We are not liable for any claim or loss arising from the loading, transportation, or unloading of goods that you collected.